Terms & Conditions

These general terms and conditions of sale (hereinafter "T&Cs") govern all sales concluded via the Pretty-Map website (hereinafter "the Site"), operated by Pretty Map - Jaquier, based in Switzerland (hereinafter "we", "our" or "Pretty-Map").

Any order placed on the Site implies full and unconditional acceptance of these T&Cs by the customer (hereinafter "the Customer"). If the Customer does not accept these terms, they are invited not to use the Site or the services offered.

Pretty-Map offers the creation and sale of custom maps and posters, printed or digital, produced from the information provided by the Customer during the order process.

Each product is made to order according to the choices made by the Customer (location, format, orientation, colours, texts, graphic options, etc.).

The visuals presented on the Site are provided for illustrative purposes. Minor rendering differences (colours, contrasts, proportions) may exist between the on-screen preview and the final product, due in particular to screen settings or printing constraints.

The Customer certifies being at least 18 years old or having the authorisation of a legal guardian, and having the legal capacity to enter into a contract.

The Customer is responsible for the accuracy of the information they provide when using the Site and when placing an order.

An order is confirmed when the Customer:

1. selects the product characteristics,
2. reviews the order summary,
3. accepts these T&Cs,
4. completes payment.

Once an order is confirmed, it is generally no longer possible to modify or cancel it, as the product quickly enters personalised production.

Any modification request after confirmation must be sent as quickly as possible to our support team. We will do our best to accommodate it, without guarantee.

Prices are shown in Swiss francs (CHF), including all applicable taxes, unless otherwise stated.

Delivery costs, where applicable, are shown separately during the order process.

Pretty-Map reserves the right to change its prices at any time. The price charged is the one in effect at the time of the order.

The Site uses secure payment solutions compliant with market standards (SSL certificate).

Payments can be made via:

• credit or debit cards (Visa, Mastercard, American Express),
• secure payment platforms such as Stripe or PayPal.

Pretty-Map has no access at any time to the Customer's banking data, which is processed exclusively by the payment providers.

7.1 Printed products

Printed products are prepared and shipped manually and individually. Delivery times and costs vary depending on the destination and are shown during the order process.

Delivery times are indicative and depend on carriers. Pretty-Map cannot be held liable for delays attributable to carriers or events beyond its control.

A tracking number is provided to the Customer when available.

7.2 Digital products

Digital products (if applicable) are provided by download or link, after payment is confirmed.

8.1 Personalised products

As personalised products are made to order, they are not subject to the right of withdrawal once the order is confirmed.

No return or refund will be granted for:

• an error made by the Customer during personalisation (location, text, format, colours, etc.),
• a change of mind after the order is confirmed.

8.2 Defective or damaged products

In the event of a product damaged in transit or showing a printing error attributable to Pretty-Map, the Customer must contact our support team within 14 days of receiving the product, providing evidence (photos).

Depending on the case, we will offer a replacement or a refund. Pretty-Map reserves the right to review each request before confirming.

Pretty-Map cannot be held liable for:

• errors resulting from information provided by the Customer,
• minor differences between the preview and the final render,
• delivery delays attributable to carriers,
• any indirect or consequential damage.

Pretty-Map's liability is, in all cases, limited to the amount of the order in question.

All content on the Site (texts, visuals, interface, algorithms, renders) is protected by copyright.

The Customer has a strictly personal right of use of the purchased product. Any reproduction, resale or commercial exploitation without written authorisation is prohibited.

Pretty-Map collects and processes the Customer's personal data solely in the context of order fulfilment, customer support and service improvement.

Data is processed in accordance with the General Data Protection Regulation (GDPR).

The Site uses cookies necessary for its proper functioning. For more information, the Customer is invited to read our privacy policy.

Some maps and visuals are made possible thanks to the open data of OpenStreetMap®, used in accordance with the ODbL licence.

Pretty-Map thanks the OpenStreetMap community and supports open data.

Pretty-Map reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in effect at the time of the order.

These T&Cs are governed by Swiss law.

Any dispute relating to the interpretation or execution of these T&Cs shall be submitted to the exclusive jurisdiction of the Swiss courts, subject to any mandatory jurisdiction rules.

For any question, request or complaint, you can contact us:

• Company: Pretty Map - Jaquier
• Address: Rue de Bâle, 1201 Geneva, Switzerland
• Email: info@pretty-map.com
• Website: www.pretty-map.com